"What We Learn with JOY, We Never Forget."

We are onboarding a new Tech CA to our team right now. This is an awesome mom in our practice, Traci, who has been on our “we’re going to hire you” list for over a year. 🙌 As a Tech CA, the bulk of her onboarding and training is done by Crystal on our team, who runs our Tech department. *Crystal is one of the most calm, joyful, and connected people you will ever meet. *✨She thrives when teaching CA's.

I recently overheard Crystal calling 📞 PWC and pretending to be a patient so Traci could practice her phone skills. The role-playing they were doing on the phone made my heart swell with such pride. Then, Megan sat down with Traci as she worked to schedule “the patient” and talked her through some scheduling suggestions.

**Ugh, STOP IT RIGHT NOW!!! **😭

Nothing could make me more proud as a leader than to see the absolute excellence and JOY 💗 that they were having with this interaction. This is **EXACTLY WHY **hiring and onboarding is one of my favorite things with our team.

New team members bring such enthusiasm, wonder🤩 and Joy with them. They reinvigorate and infuse us with that in such a beautiful way.

Hiring and onboarding are an absolute blast, and it’s an incredible affirmation of how much Joy there is to be had with what we GET TO DO daily!

“What we learn with JOY, we never forget.” - Alfred Mercier

💗 Jacqui