There is a Difference Between Listening and Waiting for Your Turn to Speak.

Above all else, the most important ability for a CA to possess is listening with Empathy.

Not following a script
Not a great cash practice explanation
Not knowing what scan technology we use, what they mean and how to interpret them
Not presenting financials
Not performing a scan
Not recalls
Not collecting
Not anything besides...

Just listening.

One thing I know is this, if a CA is a great listener, they can learn to be great at all those other things and then some.

There is simply nothing more important or effective we can do for families than listening with empathy to the concerns and goals that parents seek care for. I promise that it’s the one thing parents need more than anything else and it’s also something that they are not getting anywhere else.
For the last 8 years, moms have told me hundreds of times…“no one listened to me when I told them something wasn’t right”.

And each time I have heard that phrase, it affirmed all we need to know about how to help them most.

Listen first, then learn the rest.

-Jacqui 💗