Hungry, Humble & Heart-Centered

This week we started training another CA in our practice to present financials and have also been working with a team member on giving a great new patient phone call experience. It has been such an important reminder about the fundamentals of an excellent patient connection but also an even better reminder that the best teams are lifelong learners.

Sometimes when we become skilled at certain aspects of our roles, we can get a little fancy🤩 or even gasp…think we are now exempt from being able to or needing to keep learning.

And that is when the demise starts. ⬇️There is no such thing as arrived. There is no such thing as exempt. There is no such thing as “knowing all there is to know,” no matter how “great” you are at something. When this happens, we’re in the “me zone” and not the “them zone,” our patients.

Everything we do all day, every day, needs to be about them. They need that from us. When we do this, we are relentless with it and make it THE PRIORITY 🙌everything else flows as it should.

Eagerness to learn and genuine excitement to do so is a core part of the culture at PWC. We GET TO work at this and strive to employ further as we onboard anyone new to the team to a new role or skill.

And we are creating more incredible patient experiences that have more synergy and connectedness than ever because of it.

Hungry, Humble, and Heart-Centered will always be THE WAY!